>>Artificial Intelligence at the Supermarket: A (Not So) Simple Story of Automation

The Amazon Go retail chain promised a unique experience for consumers. No cashiers, no scanning, no codes — customers “Just Walk Out” of the store. An AI system using sensors, cameras and object recognition algorithms tracks customers’ movements and automatically charges them for their purchases.

But behind the company’s promises, the reality was quite different: 1,000 workers in India were monitoring the video footage from the stores, doing the work that cashiers once did.